Catch24 Privacy Policy

Effective Date: April 30, 2026 - Last Updated: April 30, 2026

Introduction

Catch24 ("we," "us," or "our") is a product and service operated by YESWEDOWEB NETWORK WEBSITES DESIGNING - L.L.C. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at catch24.ai, use our AI receptionist platform, interact with our AI voice agents, or engage with any of our related services (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with Catch24 — whether through our website forms, demo requests, or client onboarding — we may collect:

  • Contact Information: First name, last name, email address, and phone number.
  • Business Information: Business name, business category or industry, business address, and city.
  • Account Information: Login credentials and profile details when you create a client dashboard account.
  • Payment Information: Billing details processed securely through our payment provider (see Section 4).
  • Communications: Any correspondence you send to us via email or through our platform.

1.2 Information Collected Automatically

When you visit our website or use our Service, we automatically collect:

  • Usage Data: Pages visited, features used, click patterns, and session duration.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, and referring URLs.
  • Analytics Data: Anonymized behavioral data collected via our analytics tools to improve the Service.

1.3 Information Collected Through AI Voice Interactions

Our Service uses AI-powered voice agents to conduct phone calls on behalf of our clients. During these calls, we may collect:

  • Call Recordings and Transcripts: The content of conversations between our AI agents and callers, including voice audio and text transcriptions.
  • Call Metadata: Call duration, timestamps, call outcome (e.g., appointment booked, call completed), and termination reason.
  • Caller Identification Data: Phone number and any information voluntarily provided by the caller during the conversation (e.g., name, email, business name, service needs).
  • Call Analysis: AI-generated summaries and analysis of call outcomes.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To operate, maintain, and provide the features of our AI receptionist platform, including initiating and managing AI-powered phone calls, scheduling appointments, and managing client accounts.
  • Customer Relationship Management: To track interactions, manage leads, and maintain accurate records in our CRM system.
  • Communication: To send transactional emails, follow-up communications, booking confirmations, and respond to inquiries.
  • Improvement and Analytics: To analyze usage patterns, improve our AI voice agents, optimize call quality, and enhance the overall user experience.
  • Security and Fraud Prevention: To verify user identity, prevent bot abuse through anti-bot verification measures, and protect against unauthorized access or fraudulent activity.
  • Billing and Payments: To process payments, manage subscriptions, and maintain billing records.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. AI Voice Technology

Catch24 uses artificial intelligence to power our voice receptionist agents. It is important that you understand how this technology works:

  • AI-Generated Voice Calls: Our AI agents (including agents named "Maya" and "Alex") conduct phone calls using synthetic voice technology. These are not human operators.
  • Call Recording and Transcription: All calls handled by our AI agents may be recorded and transcribed for quality assurance, service delivery, and training purposes.
  • Caller Recognition: When a caller contacts us through our "Try It Out" feature, we may use the caller's phone number to check if they are an existing contact in our system to personalize the experience.
  • Conversation Data Processing: Call transcripts and summaries are stored in our CRM to provide continuity of service and enable follow-up communications.

4. Third-Party Services

We use trusted third-party service providers to operate the Service. These providers may have access to your information only to perform tasks on our behalf and are obligated to protect your data. The categories of providers we work with include:

  • AI and Voice Technology Providers: To power our AI receptionist agents and deliver voice-based interactions over the phone.
  • Telephony Providers: To facilitate inbound and outbound phone calls through the Service.
  • Payment Processing: We use Stripe to securely process payments and manage subscriptions. Catch24 does not store your full credit card details — all payment data is handled directly by Stripe in accordance with PCI-DSS standards.
  • Scheduling Providers: To enable appointment booking and calendar management on behalf of our clients.
  • Email Service Providers: To send transactional emails, follow-up communications, and booking confirmations.
  • Website Security: We use Cloudflare for website protection, performance optimization, and bot detection to safeguard the integrity of our forms and services.
  • Analytics Providers: To collect anonymized usage data that helps us understand how visitors interact with our website and improve the Service.
  • Hosting and Infrastructure Providers: To securely host our website, application, and databases.

These providers are contractually obligated to handle your data in accordance with applicable data protection laws. We do not authorize them to use your personal information for their own purposes.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With the third-party providers listed in Section 4, strictly to operate the Service.
  • Client Data: If you interact with our AI receptionist as a caller (e.g., calling a business that uses Catch24), call data and transcripts may be shared with the business client who subscribes to our Service.
  • Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: To protect the rights, property, or safety of Catch24, our users, or the public.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Account Data: Retained for the duration of your account and for a reasonable period afterward for record-keeping.
  • Call Recordings and Transcripts: Retained for up to 12 months from the date of the call, unless a client requests earlier deletion.
  • Analytics Data: Retained in anonymized or aggregated form and may be kept indefinitely.
  • Payment Records: Retained as required by applicable tax and financial regulations.

7. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls and authentication mechanisms.
  • Regular security reviews of our infrastructure and third-party integrations.
  • Webhook signature validation for all inbound integrations.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for the website to function properly (e.g., bot verification, session management).
  • Analytics Cookies: Used to understand how visitors interact with our website, powered by PostHog. These cookies collect anonymized usage data.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the Service.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Opt-Out: Opt out of receiving non-essential communications from us.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at hey@catch24.ai. We will respond to your request within 30 days.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate. By using the Service, you consent to such transfers. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Catch24 Operated by YESWEDOWEB NETWORK WEBSITES DESIGNING - L.L.C

Email: hey@catch24.ai

‍Website: catch24.ai